Shipping Policies

PawWell Co Shipping Policy

At PawWell Co, we’re committed to getting your order to you safely and as quickly as possible. Below you’ll find all the details about how we process, ship, and deliver our products.

Processing Time

• All orders are processed within 1–3 business days after payment is confirmed.

• During busy seasons or holidays, processing may take up to 5 business days.

Shipping Times

We partner with trusted global suppliers to bring you high-quality pet products and accessories at affordable prices. Because of this, many of our items are shipped directly from our international warehouses.

Delayed Shipping Notice: From February 10th to February 24th, order processing and shipping times will be extended due to annual inventory stock count. We appreciate your patience and understanding.

Estimated delivery times:

Note: Delivery times can vary depending on your location, carrier performance, and customs processing.

For customers in Canada, standard shipping typically arrives within 10–12 business days.

Tracking Information

Once your order has shipped, you’ll receive a confirmation email with a tracking number.

Please note:

• Some standard shipping options may have limited tracking updates during international transit.

• Premium or express shipping options will provide full tracking visibility.

Customs, Duties & Taxes

All international orders may be subject to import duties, customs fees, or local taxes depending on your country’s regulations.
These fees are not included in the item price or shipping cost and are the responsibility of the customer.

Lost, Delayed, or Damaged Packages

If your package hasn’t arrived within the estimated delivery window, or tracking hasn’t updated for more than 30 days, please contact us at pawwellco00@gmail.com and we’ll help resolve the issue.

In cases of confirmed loss or damage, we’ll gladly offer a replacement or refund.

Address Accuracy

Please double-check your shipping details before placing your order. PawWell Co is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Thank you for shopping with PawWell Co — helping pets live happier, healthier lives!